Empowering E-commerce Evolution: The Omnipack & SH Synergy

Omnipack helps e-commerce merchants across Europe and beyond grow, combining deep expertise in e-commerce and logistics. SH works side by side with their team to optimize operations and to maintain and develop OmniSoft, Omnipack's proprietary system. Read on to see how we helped Poland's top startup save 40% on development.

About Omnipack

Omnipack operates from Warsaw, Poland, in the heart of Europe, and has quickly earned its place in the e-commerce and logistics industry. Their mission: empower e-commerce merchants to grow frictionless. Their vision is just as ambitious: build the most reliable and scalable fulfillment network in Europe.

Omnipack has been shaping the e-commerce landscape since 2016. The company manages logistics operations for over 100 online stores and maintains a 99.95% perfect order ratio. Its operations span more than 40 countries, with 6 million parcels delivered globally.

The Challenge

Omnipack built OmniSoft, a proprietary system that handles fulfillment, shipping, and returns. It acts as the bridge between merchants and Omnipack's operations. Rapid growth brought scaling challenges, so Omnipack looked for a specialist partner to take over the system's optimization and development. That's where SH stepped in.

The Solution

SH took over the development of OmniSoft in May 2023. Our product team of 2 backend engineers, 1 frontend engineer, and 1 quality assurance expert works with Java, Spring, Kafka, React, and other technologies from our stack. The takeover ran smoothly, with no disruption to the system.

Cost Optimization

Digital delivery is our specialty, and it shows in the numbers: we reduced Omnipack's costs by 40%. Cost optimization wasn't their initial focus. Their energy went into fulfillment services. Recognizing our expertise in digital solutions, they asked us to bring down the cost of software maintenance and development. We built a team tailored to their needs, with efficient procurement and minimal rotation. The result: lower software costs, consistent quality, and the flexibility to scale the team and add specialists whenever needed.

Enhancing Agile Practices

We raised the project management standards within Omnipack's Agile practices. That meant taking responsibility for tasks outside Omnipack's expertise, work that required specialized knowledge they didn't have in-house. We brought in the right people for each job and adjusted the team composition as the project evolved.

Adaptability

Our collaboration runs on continuous learning and flexibility. When budgets changed, we adjusted the team structure to match the client's needs. One example: Omnipack struggled to manage their in-house project team, which lacked defined career paths and guidance. We integrated those employees into our team. This filled a gap Omnipack couldn't close on their own, and it stayed within their planned budget. The team members gained support, development opportunities, and access to our extensive IT management experience. We managed the team efficiently, responded to ad hoc needs, and provided specialists from different fields without long-term commitments when required. Omnipack kept effective control over the annual budget and system maintenance.

Looking Ahead

We're proud of our ongoing collaboration with Omnipack. Together, we keep strengthening the e-commerce landscape so merchants across Europe and beyond have the tools and infrastructure they need to grow.

Facing similar challenges with your own system? Talk to an expert.